We are Determ d.o.o., a company registered in the Republic of Croatia, Zagreb, Filip Vukasović 1 Street, register number (MB): 04514238, personal identification number (OIB): 78206544075, and we operate the https://www.determ.com (the “Website”) where we provide various online monitoring services (“Services”). Whenever you access our Website or purchase our Services, these Terms apply. It is very important for both Determ and you that you read them carefully and understand them fully as they set out what we expect from each other. If you still need some help or clarification after you have read them, do not hesitate to get in touch with us – we always love to hear from you!
Acceptance Of Terms
These Terms are the legally binding terms and conditions; they describe your rights and responsibilities and state the terms and conditions under which you may use this Website and purchase our Services. Also, these Terms supersede all previous communications, representations or agreements, either oral or written, between you and us with respect to this subject matter.
By accessing the Website (whether you create or utilize an account on the Website or not) and by using our Services, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree to the Terms, unfortunately, you are not allowed to use the Website or any Service that we could provide to you.
We reserve the right to amend these Terms at any time in order to keep them updated. We will notify you at least 30 (thirty) days before such changes apply so you can have an overview of any changes we make. Of course, your use of the Website and/or Services after we amend these Terms indicates you agree to the changes. Finally, violation of any of the Terms will result in the suspension or termination of your account without a right to any refund if you have subscribed to any of the Services. Before you continue, you should print out or save a local copy of the Terms and Conditions for your record.
Determ is a web service that gathers information from millions of internet sources and notifies you whenever your company, your competitors or your industry are being talked about. You can use Determ to know immediately when you are mentioned anywhere online, create detailed reports, measure your online media activities, and discover meaningful insights behind every mention.
To use our Website and/or Services you must be at least 18 years old. If you are under the age of 18, you need to obtain parental permission to use our Services.
In order to use certain features of the Service, you must register for an account (“Account”) with a valid e-mail and provide certain information about yourself as prompted by the account registration form.
When registering for the Service you represent and warrant that: (a) all required registration information you submit is truthful, accurate, and complete; (b) you will maintain the accuracy of such information; and (c) when registering on behalf of the entity that you represent, you also represent and warrant that you have the right, authority, and capacity to enter into these Terms. You are responsible for maintaining the confidentiality of your Account and are fully responsible for all activities that may occur under your Account. You are obliged to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Determ will not be liable for any loss or damage arising from your failure to comply with the above requirements.
User Content means any information and content that you submit to us, the information and content you input while you use the Services, as well as all the information you collect as a result of using our Services.
When you register your Account and provide your payment details, you should receive an acknowledgment e-mail confirming your registration. Then, our contract is made based on these Terms and you are granted access to the Services to the extent of your choosing.
Types of Subscriptions
We offer the purchase of our Services through subscriptions (“subscription”). For all new customers and renewals, the subscription can be purchased as a yearly commitment subscription. For the yearly commitment subscription, the subscription period lasts for 12 (twelve) months and it is calculated from date to date, starting from the date we start charging you for our Services (“subscription period”) in accordance with your purchase. The yearly commitment subscription can be paid for the whole 12 (twelve) months in advance, or in monthly installments. The yearly commitment subscription shall be automatically renewed for 12 (twelve) successive months with the same billing method unless you cancel the subscription, which has to be announced to us no later than 15 (fifteen) days before the expiration of the subscription period.
All the above-mentioned points are provided to you when signing up for the Service, so please have them in mind and pay attention to the duration of your subscription so you could act on time and cancel it.
Purchasing of our Services shall be done through an online subscription process by which you agree to subscribe to our Services and undertake to pay a fee in exchange for our Services. Depending on the payment method of choice and the Service purchased, our Services can be billed during the subscription period monthly or yearly in advance. The Services can be paid for by credit card or other payment methods available on the Website.
If you are paying by credit card on a monthly or yearly basis, you authorize us to recurrently charge your credit card or bank account for all fees payable during the subscription period without further consent from you, as long as your subscription period lasts. You further authorize us to use a third party to process payments and consent to the disclosure of your payment information to such a third party. Once the subscription fee has been billed, we will send you the invoice to the e-mail address you used for the registration to our Services.
Paying by invoice is available only for the yearly commitment subscriptions with annual billing. If you are paying by invoice, we will invoice you up to 30 (thirty) days before the beginning of the yearly commitment subscription period and each subsequent billing period, and other times during the subscription period when fees are payable. All amounts invoiced are due and payable within 30 (thirty) days from the date of the invoice, unless otherwise specified.
If the price is determined in Euro and the payment method used for the payment is based on local currency, the applicable exchange rate will be determined by your bank (or by your chosen payment provider). Finally, if any tax or charge (i.e. state or local privilege, excise, sales, VAT, use taxes, levies, or duties of any nature) applicable to our Services is not charged by us, you acknowledge that you are solely responsible for paying the tax or other such charge.
If we offer subscriptions to our Services at special discounted prices, have in mind that such special discounted prices will be applied for a limited time only, and upon expiration of the such period, the regular price will apply.
If we offer a free trial period of our Services for a limited time only, we may suspend, limit, or terminate such Services for any reason at any time without notice.
We reserve the right to change the pricing of our Services at any time. If this occurs, we will inform you about this at least 30 (thirty) days before the new prices take effect via e-mail. Also, if the price changes, your continued use of the Services after the change indicates your agreement with the new fees and charges after the effective date of the change. Any change to fees and other charges will not be applicable to the subscription period in which the change occurs.
When you decide to purchase our Services, Determ will ask you for certain information relevant to your purchase needed for our contractual relationship based on our Terms. Such information, depending on the payment method of choice and the Service purchased, may include: your name and surname, company billing name if applicable, e-mail, your billing address or company billing address if applicable, VAT number of the company if applicable, credit card number, credit/debit card number CVV/CCV code and credit/debit card expiration date, cardholder name, etc. Please have in mind that by providing such information you represent and warrant that you have the legal right to use the chosen payment method and that all the information you supply to us is true, correct, and complete.
Failure to Pay
We will provide you with notice of non-payment of any amount due. Unless the full amount has been paid, we may suspend your access to our Services and we reserve the right to immediately lock your Account, including, without limitation, any User Content. Any payment not received by the due date may accrue late fees at the rate of 1% of the outstanding balance per annum or at the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. If your Account is suspended for non-payment, we may charge a re-activation fee or to reinstate your Account and subscription.
Termination of contract and refunds, compensation policy
The yearly commitment subscription period will end on the expiration date and the subscription cannot be canceled early. We do not provide refunds if you decide to stop using our Services during your subscription period with annual billing. If you decide to stop using our Services during subscription with monthly billing, you will be charged for the remaining number of months until the subscription period expires. To prevent renewal of your yearly commitment subscription, you must give written notice of non-renewal and this written notice must be received no less than 15 (fifteen) days in advance of the end of the subscription period. You may send the notice of non-renewal through your Account.
Otherwise, if you fail to send the notice of non-renewal at least 15 (fifteen) days before the end of the yearly commitment subscription period, your yearly commitment subscription will be automatically renewed for the successive 12 (twelve) months as explained in paragraph “Contractual Term” and you will be charged for the next yearly commitment subscription period fully.
For the customers still on the subscription without commitment – you can cancel our Services any time. You must cancel your subscription before it renews for the next month in order to avoid being charged for the next month cycle. If you fail to do so, you will be charged for the next month according to purchased Service. Either party may terminate this contract for cause, as to any or all Services: (i) upon 30 (thirty) days’ notice to the other party of a material breach if such breach remains uncured at the expiration of a such period, or (ii) immediately, if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, liquidation or assignment for the benefit of creditors. We may also terminate this contract for cause on 30 (thirty) days’ notice if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers. This Contract may not otherwise be terminated prior to the end of the subscription period.
All requests for refunds and compensations must be received by email or phone within 5 business days of the incident in question. The amount of refund or compensation cannot exceed the monthly recurring charge. Please bear in mind that Determ started to provide you with the Service, Determ is not obliged to provide refunds or compensation.
Upon any expiration or termination of our Contract, your right to use the Services shall cease, and Determ shall have no further obligation to make the Services available to you. Also, Determ will have no obligation to maintain or provide any User data or other content to you, and will thereafter delete or destroy all copies of User data in its systems or otherwise in its possession or control or as Medatoolkit routinely does such deletions and destructions in the ordinary course of its business, unless legally prohibited from doing so.
If you purchased the yearly commitment subscription with monthly billing, you can upgrade your subscription package at any time. If you choose to downgrade your subscription after this upgrade, you can do so to your original subscription level. Downgrading below your original subscription is not permitted. If you purchased the yearly commitment subscription with annual billing, you can upgrade at any moment, and you will be charged the prorated amount until the end of your subscription period. Downgrading to your original subscription is not possible. If you purchased the subscription without commitment, you can upgrade or downgrade your subscription once a month to any package and you will be charged according to your chosen upgraded or downgraded package.
The term Fair Usage refers to the number of Mentions and Queries you have in your package (e.g. your plan consists of 20 queries and 50.000 mentions). In packages with unlimited Mentions and Queries, the Fair Usage limit for Mentions is 1.000.000 mentions, for Queries, that is 99 Queries. When you come to your mention limit, deleting a query does not restart the counter. This means if you reach e.g., 50.000 mentions on the 20th day in the month, to continue monitoring you need to upgrade your plan or wait for new monthly period to start. Abusing this may result in your account being temporarily blocked.
Disclaimer and Limitation of liability
We try to make our Services available 24 hours a day, 7 days a week, except for planned downtime maintenance. The materials on the Website are provided “as is”. Determ makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Determ does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the content on its website or otherwise relating to such content or on any sites linked to this site.
Determ will not be liable for any special or consequential damages that result from the use of, or the inability to use, the Services and products offered on this site, or the performance of the Services. Additionally, the information provided on this Website or through Services is not intended for distribution to or usage by any person or entity in any country where such distribution or usage is or could be contrary to the law or regulation of such country.
Acceptable Usage of the Website and the Services
We will do our best to provide you with our Services according to these Terms, our Services’ description and according to your reasonable expectation, but please bear in mind that our Services may be used only within the agreed-upon scope of the Services and any usage outside of such scope is strictly prohibited. Therefore, you are not allowed to: (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, host, timeshare, or otherwise commercially exploit or make the Service available to any third party, other than as expressly permitted by this Terms; (b) use the Service to process data on behalf of any third party, (c) use the Service for any unlawful or unsuitable purpose, (d) modify, copy or create derivative works based on the Services (e) disassemble, reverse engineer or decompile the Services or (f) otherwise use the Service in contravention of copyright laws, other laws, or these Terms.
Restriction on use
We take the security and content of our Website and Services very seriously, so we must warn you that you are not allowed to print, download and use the underlying HTML, text, audio clips, video clips, and other content that is made available to you on our Website or through our Services, for other than your personal usage. If you download or otherwise obtain material from the Website, note that this is done at your own discretion and risk.
This means you will be solely responsible for any claims, including, without limitation, any damages to your computer system or loss of data, that results from downloading or otherwise obtaining such material. Bear in mind that you may not misuse or tamper with our Website or Services, which includes, but is not limited to: hacking, introducing viruses, Trojans, worms, screen scraping or taking any other action which can harm our technology or any functionality of our Website, Service, including stealing of our data.
Without limiting the generality of the foregoing, you may not include our content in or with any product or service that you create or distribute, as well as reproduce, duplicate, copy, sell, rent, resell or exploit for any commercial purposes any portion of the Website, use of the Website, or access to the Website. In case there is a breach of any of the terms herein, we will take necessary actions in order to report any such breach or activity and people carrying it out to the relevant law enforcement authorities.
Privacy statement and Confidentiality
We are committed to protecting your privacy. Authorized employees within our company only use any information collected from individual clients for the purpose of fulfilling the obligations under our contractual relationship.
Neither party shall be considered liable for any failings or delays in the performance of their obligations under the terms of these Terms if these failings or delays result from a case of force majeure. The term ‘Force Majeure, unless otherwise stipulated by law, refers to all events normally recognized as such including but not limited to: interruptions to or problems with the Internet or networks, telecommunications, power supplies or any other infrastructure, fire, flood, explosion, strike, war, epidemic, pandemic, quarantine, insurrection, embargo, government requirement, act of civil or military authority, changes in regulations by the authorities or errors and delays with the services provided by subcontractors due to these circumstances or any similar event, occurrence or condition which is not caused, in whole or in part, by that party, and which is beyond the reasonable control of that party. The Parties shall take all reasonable action to minimize the effects of a Force Majeure event. If a Force Majeure Event prevents or delays the performance of a Party for thirty (30) days, the other Party shall thereafter have the right to terminate each affected Project upon prior written notice at any time before such performance resumes.
We own or have permission to use the intellectual property rights on the Website and of our Services. These rights are protected around the world and all such rights are reserved.
We are very flattered if you are interested in creating hypertext links to this Website, as long as you do so in a way that is not commercial, is fair and legal, and does not damage our reputation. In establishing hypertext links, you must not represent in any way, expressly or by implication, that you have received the endorsement, sponsorship, or support of this Website or us, including its respective employees, agents, directors, officers, and shareholders.
All trademarks that appear on the Website and Services are our exclusive property. The trademarks, trade names, trade dress, and associated products and services represented on this Website are protected under international law. You are not allowed to use our logo or any trademark (or any marks which are colorably similar) without our written and express permission. Any unauthorized copying, redistribution, reproduction or modification of the contents of this Website by any person may be a violation of applicable trademark and/or copyright laws.
Any third-party trademarks mentioned on this Website that are not ours are the trademarks of their respective owners. The display of these trademarks or trade names on this Website does not convey or create any license or other rights to these trademarks or trade names. Any unauthorized use of those third-party trademarks is strictly prohibited.
Using the Services implies a non-exclusive, non-transferable, and limited license of the Services’ software solely for your own use, and under no circumstances does the use of Services represent a transfer or assignment of these intellectual property rights.
In order to reflect changes to our Services, products, our users’ needs, and/or business needs and priorities, we reserve the right, at any time, to modify, suspend, or discontinue the Service (in whole or in part) with or without notice to you. By accepting these Terms, you agree that Determ will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service or any part thereof.
In accordance with that, we are not responsible in any way for the content or practices of the Third-party websites that may be linked to this Website and make no representation or warranty regarding such websites or their content. Exclusion of our liability includes, without limitation, the content of such websites, goods or services provided by such websites, advertisement, payment and delivery of related goods or services, warranties or representations associated with such websites, responsibility or liability for any actions, losses, damages, liabilities, claims, judgments, costs or expenses of any nature or kind incurred as the result of any such dealings or as the result of the presence of such third parties on the Website, etc.
This Website may also be linked to other websites operated by companies affiliated or connected with us. When visiting such websites, however, you should for your own safety refer to each such website’s individual terms and policies and not rely on these Terms.
The availability of the third-party websites is under no circumstances under Determ’s control, therefore, Determ does not control nor is responsible for the Third-party websites used for the monitoring of keywords, mentions, and profiles. Such Third-party websites are provided to you only as a convenience, therefore, Determ will not and cannot be in any way responsible or held liable if the availability of said websites and/or their terms and policies change in a way that further tracking and monitoring is prevented.
If the Third-party website stops being available for online monitoring, Determ will stop providing Services in connection to such a Third-party website without any liability to you. As our Customer, you waive any claim against Determ with respect to such unavailability of the Third-party websites. Additionally, in the case of the Third-party websites’ unavailability, you are not authorized to terminate this Contract nor are you entitled to a reduction or compensation of our fees.
Disputes and Complaints
If you are not, for any reason, satisfied with our Website or Services, if you have any questions or concerns regarding these Terms, disputes, or complaints, please contact us via e-mail at firstname.lastname@example.org. We suggest that we first try to resolve all disputes and complaints arising out of these Terms in a peaceful manner. If that is not possible, please note that these Terms and our relationship are subject to Croatian law and the exclusive jurisdiction of the Croatian courts. So, in case of any dispute arising from these Terms including our dealings with you, it shall be governed by the laws of the Republic of Croatia, without regard to conflicts of law provisions.
If you are a customer from the European Union, the UK, Norway, Iceland or Lichtenstein, you can always initiate resolving such a dispute or complaint via a settlement platform (Online dispute resolution platform) available at ec.europa.eu/consumers/odr. We reserve the right, at all times, to disclose information as necessary to satisfy any law, regulation, legal process or governmental request.
Notification of changes
These Terms and Conditions are effective as of August 15, 2012. We reserve the right to change these Terms and Conditions at any time without notifying you. You agree that it is your responsibility to review these Terms and Conditions and to familiarize yourself with any changes and modifications. Also, we may update or change the Website from time to time to reflect changes to our Services, our users’ needs and/or business needs and priorities.
Your continued use of this Website or any Services after modifications will constitute acknowledgment of the modifications and agreement to abide and be bound by the revised Terms. You can review the most current version of the Terms at any time.
- For any waiver of any provision herein, they must be in writing and signed by an authorized representative of both you and us. In case we do not insist upon or enforce strict performance of any provision of these Terms or any right that shall not be construed as a waiver of any such provision or right.
- Suppose any provision of these Terms is determined to be invalid or unenforceable by a court. In that case, such provision shall be automatically reformed and construed so as to be valid, operative, and enforceable to the maximum extent permitted by law or equity while preserving its original intent. The rest of the remaining provisions will remain in effect.
- When you contact us or register for membership on the site, you consent to receive communications from us electronically. You agree that any such communication via email shall constitute legal written communication in compliance with any and all legal notice requirements.
- Any communications sent to you via this Website or otherwise (including, without limitation, in the form of newsletters, electronic mail, Intercom chat or via telephone), and the contents of this Website (including, without limitation, any technology, financial, investment, corporate, or tax information) are provided for informational purposes only and are not intended to provide legal, investment, financial, or tax advice and should not be relied upon in that regard.
This document was last updated on July 10, 2023.