In our history, crisis management is perhaps more crucial in the modern era than ever. We live in a world of unprecedented interconnectivity and population overload. Crises have the potential for catastrophic consequences in every sphere of society. These include business, industry, government organizations, and a personal level.
Modern-day crises may be as diverse as rehabilitating a company’s damaged reputation, containing a data security breach, fighting runaway fires, or saving lives in an emergency. Skilled crisis managers are leaders who anticipate threatening situations, quickly make hard decisions, and engage without delay when a disaster occurs. If you feel you have the right stuff to become a manager in this field, be assured that there are as many different crisis management roles as there are diverse categories of crises. To explore some of the current careers in crisis management, we teamed up with experts from job aggregator Jooble to take a closer look at 5 crisis management jobs that save the day.
What is the Role of a Crisis Manager
Crisis situations can shift on a moment-to-moment basis. The most effective crisis managers can process information quickly, decide priorities immediately, and take firm action quickly and decisively to avert or mitigate a crisis.
The role of a crisis manager is to prepare and execute protocols to combat crises. These can include a corporate threat, data security breach, product recall, fire, natural disaster, or acts of workplace violence. These types of situations fall under the purview of crisis management specialists. They must recognize and analyze potential risks or threats, create recovery and contingency plans in advance, and manage resources during the crisis. While others may participate in implementing a crisis management plan, the crisis manager is in charge of coming up with the strategy, overseeing its execution, and maintaining open lines of communication with all relevant stakeholders while the crisis is ongoing.
Crucial Crisis Management Jobs
Crisis management specialists are required in almost all industries, from private firms to the federal government. The following are some positions available in crisis management:
Information Security Analyst
Typical duties: Information security analysts plan and implement security measures for companies’ and government organizations’ computer networks and systems. Disaster recovery protocols are developed in advance that IT staff follow in an emergency. These strategies enable the IT division of an organization to continue operating. Preventative steps like routine data backups and transfer to an offsite location are part of the recovery plan. Information security analysts need to stay current on IT security issues as well as the most recent developments to prevent cyber criminals from breaching their data systems.
Information security analysts often require a bachelor’s degree in computer science or a related field. However, candidates who hold information security certifications are frequently preferred by organizations. These certifications range from Security+ for entry-level workers to CISSP (Certified Information Systems Security Professional) certification for more advanced information security professionals.
Emergency Management Director
Typical duties: Emergency management directors create protocols for dealing with and mitigating natural disasters. They create an effective emergency response and preventative crisis strategies to reduce damage and interruptions during an emergency. They often collaborate with government agencies, businesses, and the public sector. Also, they can identify the warning signs of impending crises, create plans to prevent and prepare for problems, and devise strategies for recovering from crises. Emergency management directors may also arrange and plan training programs for responding to emergencies.
Emergency management directors often possess a bachelor’s degree. In addition they usually have many years of experience in public administration, disaster preparation, or emergency response.
Public Relations Specialist
Typical duties: Public relations specialists oversee the communication between an organization and the general public. Typically this includs communicating with customers, investors, and media professionals. One of the roles of a public relations expert is to concentrate on public communication during and after a crisis, prepare press releases, and give media interviews. In such cases, the media channels like television, radio, newspapers, and social media will be provided carefully crafted comments and other crucial information by public relations professionals to enhance or repair an organization’s image or reputation. They may also work as press secretaries for politicians or in various government departments. They usually work in offices but may also be required to speak at public gatherings and events.
A bachelor’s degree in public relations or another communication-related discipline, social science, or business is often required to work as a public relations professional.
Head of Corporate Reputation
Typical duties: The job of a head of corporate reputation is amongst crisis management jobs with the highest degree of responsibility. This person’s chores mainly include both preparing for and operating through a crisis, as well as working proactively on enhancing company’s reputation. This person actively tracks and identifies potential threats to the company’s reputation. They assist with protocols, develop processes to mitigate risks and partner with other departments from the company to ensure the whole process is covered properly. This person’s responsibility also includes closely collaborating with and counselling senior executives in critical moments.
A position in corporate reputation usually requires a PR or communications degree of a kind, and since it’s the position of a head, you’ll probably be required to have a vast experience in this area. In addition – analytical skills, great presentation skills, calm and cool under pressure and experience in managing teams.
Typical duties: a crisis manager needs to be extremely proactive. They need to be involved in every stage of a crisis – before, during and after. Crisis managers identify threats and work out crisis communication plans and processes before a crisis even appears. They tie different departments together. After devising a crisis communication plan, their job is to make sure everyone’s on the same page when it comes to executing it. This involves communicating with employees, stakeholders, customers and wider public.
Their duties include:
- developing crisis communication plans
- identifying potential threats
- leading and supervising crisis management teams
- communicating with employees, stakeholders and customers
- reviewing the results and making adjustments to crises communication plans
Crisis management usually requires a degree in pr with extra classes in crisis communication or emergency management.
Crisis management jobs have become increasingly important in today’s world. The need for a quick and precise response to unforeseen events continues to grow. If you’re looking for a career that will give you the freedom to make decisions and help others in difficult situations, crisis management may be for you. With the right training and experience, you can become an invaluable asset in any organization. So if you’re ready to take on the challenge of crisis management, now is the time to get started!
Inna Reshetniak is a Writer and Editor for Jooble blog. Passionate for reading and writing; eco-activist and animal lover. Began her career as an English Teacher.