The world runs on stories. The narratives we construct shape our beliefs and values, determine our life paths, and inform our behaviors. So, if you’re a business owner looking to develop an effective branding strategy, relying on storytelling in PR might be the perfect way to establish your organization’s identity in a way that sets you up for success.

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As a tool in your branding arsenal, storytelling offers numerous benefits. 

It can help humanize your brand. This is crucial, as 88% of consumers want to support authentic businesses. 

It can help develop customer relationships, which can benefit your business. Research shows that 76% of consumers consider it crucial to feel connected to a brand. 

And, of course, great storytelling also boosts brand and product recognition. This is a great way to maximize sales and an effective method to inspire trust and nurture customer loyalty.

So, if you’re ready to take your branding to the next level, here are the most effective tips to use brand storytelling in PR, along with a few great examples.

Address a Consumer Pain Point Your Business Can Solve Better than Anyone Else

Why do people interact with and seek out businesses? It’s (usually) not because they have too much money they wish to spend. Instead, they are experiencing a pain point and need an effective solution.

If you look at the essential elements of a positive customer experience, you’ll find that speed, convenience, knowledgeable help, and friendly service top the charts. In other words, your audience wants your business to show that it cares about their needs and demonstrate an ability to solve those pain points.

So, when exploring ways to position your business as a competent and credible authority in your industry, try to employ brand storytelling to accomplish these goals.

Something as simple as addressing a common pain point — and acknowledging the negative ways it affects your customers — then showing that you have a solution can be enough to establish your business as the go-to for fulfilling a specific consumer need.

For a great example of how to do it, you can check out SomniFix. This business approaches branding by focusing on its target audience’s point of view. It acknowledges its prospects’ fears and worries. More importantly, SomniFix utilizes storytelling to demonstrate that it understands the consumer pain points that it promises to solve. In the example below, SomniFix uses data to paint a picture of how many people breathe improperly. Then, describing the consequences of the habit helps web visitors understand that the product could be useful on their journey toward better sleep.

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storytelling in mouth breathing

Show Your Solution in Action and Demonstrate How It Impacts Your Customers’ Lives

Sometimes, brand storytelling in PR is about more than just convincing your target audience to put their faith in your business. More often than not, constructing a narrative can be a way to boost product understanding and positively impact purchase intent.

If you look at the scientific research regarding product presentation videos, you’ll see that they are an informational resource that inspires people to invest in a solution. Furthermore, videos — effectively stories presented in a multimedia format — that show a solution in action perform far better at inspiring conversions than those that only feature a product.

So, if you’re looking for proven-to-work ways to use storytelling to benefit your brand, why not tell a story of how your audience can use your solutions and demonstrate the positive effects of those uses?

For example, check out the Pinch homepage. It includes multiple social proof videos demonstrating how the brand’s service works. Together, these multimedia elements highlight the story of a convenient and safe way for consumers to invest in their appearance, maximizing the brand’s ability to capture new leads and convert new customers.

Storytelling in Concierge Med Spa

Or, if you’re trying to reach consumer groups with more specific pain points, why not demonstrate the unique ways your brand and solution can serve them? Check out how effectively Dial My Calls accomplishes this on its YouTube channel. Instead of merely advertising specific use cases for its software solution, this brand creates YouTube stories around unique functionalities, making it super-easy for niche audiences to comprehend the value offered by the brand.

Share Your Brand’s Journey

In many situations — especially when working to earn your audience’s trust — the best way to employ storytelling is not to focus on conversions. Instead, if you want to build a relationship with your prospects and help them perceive your business positively, sharing your brand’s journey might be a good idea.

Telling brand stories is one of the most effective ways to humanize your brand. It can help show your organization’s roots, motivations, and guiding principles. Plus, it can be a great way to introduce your team, encouraging consumers to feel connected to your company.

How you approach brand storytelling in this context requires that you understand what your audience wants. For example, if they’re searching for a trustworthy source of information, your followers might appreciate knowing that you were once in their shoes. 

If you check out the Breaking Eighty About page, you’ll notice this is precisely the message the brand’s owner wants to send — showing his readers that he is just like them. In addition to providing a brief history of his golf blogging journey, the owner also answers a few FAQs. Plus, he invites fellow golf enthusiasts to get in touch, join his community, or even challenge him to a friendly game.


Take Your Followers on an Adventure

Sometimes, the best way to build relationships with your audience isn’t to tell them your brand’s story. Instead, it’s to take them on an adventure that will empower them to fulfill their aspirations. In these cases, you must know how to construct a narrative. Otherwise, the journey you take prospects on won’t feel like an adventure. Rather, it will feel like a chore.

The great thing about packaging educational content within a narrative is that it can be an easy tactic to add to your existing roster of branding strategies. And, if you exercise a little creativity, you can transform almost any educational material into an adventure for your audience.

To see an exceptional example of how a business does this, check out Love the Night Sky. In its weekly email newsletter, the brand guides subscribers through setting up their stargazing gear. But, what stands out about Love the Night Sky’s approach is that each lesson is a mini-quest. 

The instructor doesn’t just go through the steps mechanically. Instead, he sets up an end goal (in the case below, finding the Albireo double star), encouraging subscribers to see themselves as the protagonist in an adventure narrative, maximizing their engagement, and helping them extract as much knowledge from the resource as possible.


Use Communication Channels That Work for Your Target Audience

Telling stories is an exceptionally effective way to connect with your audience. However, ensuring your message resonates requires you to know where, when, and how to deliver it. That’s why, when employing brand storytelling in PR, you must utilize communication channels that work for your audience.

Ultimately, if you want new customers to discover your business’ solutions (instead of having to invest in paid marketing to reach them), you must understand your target audience’s online behaviors. How and why do they browse the internet? What type of content do they consume? And what channels do they frequent?

For instance, research shows that most people (over five billion, to be precise) use social media every day. However, the networks they frequent differ hugely based on their location, age, and interests. So, while young consumers may be active on Instagram, Reddit, and Snapchat, older consumers are much more likely to spend their time browsing YouTube or Facebook.

With this in mind, when investing in branding strategies that employ storytelling (or any other marketing tactic, for that matter), do your homework to be able to meet your prospects where they are.

For instance, knowing that it wants to reach a young audience passionate about its hobbies, that wants to start a side hustle, Unita decided to build a strong presence on TikTok. There, the brand shares tips and tricks for young entrepreneurs. Plus, it uses humor and storytelling to remind its audience of the importance of community when building a successful business.


Connect with Prospects over Shared Values

People love stories because they’re engaging, exciting, and memorable. But above all, the most powerful reason people get invested in narratives is because they present listeners/readers/viewers with a relatable message.

Now, if you look into the research surrounding how consumers choose brands to buy from, you’ll find that shared values often emerge as a necessary factor for supporting a business. 

A 2022 poll discovered that 82% of people want a brand’s values to align with their own. Even more impressively, 80% of people are willing to pay more for products with ESG claims in 2024, showing how efficacious value-driven branding can be at attracting and converting customers.

So, if you’re looking for ideas on incorporating storytelling in your PR and branding efforts, why not focus on the values and motivations that lie at the core of your business decisions?

Brands like Patagonia have been incredibly successful at attracting consumers through this type of narrative. This business regularly tells relatable and inspiring stories to position itself as a leader in terms of sustainability and transparency in the fashion industry. And, seeing how it aims to attract an eco-conscious audience in the first place, posts like the one below are guaranteed to resonate with the brand’s ideal customers and inspire these people to prioritize buying from Patagonia over other clothing labels.


Create Stories to Attract New Audiences

Finally, as you explore the possibilities you can unlock by employing storytelling in your branding strategy, remember that an engaging narrative is often the only thing you need to attract new fans to your brand. If you’re not entirely convinced, consider the immense success of businesses that have broken into competitive markets through storytelling, from Dollar Shave Club to F1.

For instance, the owners of Wrexham AFC created a docuseries intending to document the reviving of a soccer club that had been down on its luck for over a decade. However, the show turned out to have a transformational power. People from around the world (most of whom had never even watched soccer before) quickly became fans. They infused the club with a new source of energy and passion, inevitably allowing it to build the profits needed to advance into the English Football League.

Final Thoughts

Brand storytelling is one of the most powerful ways to propel your business forward. However, as you explore ways to employ this branding strategy, remember that the most effective way to appeal to your audience is to know what they need and demonstrate you’re willing to go above and beyond to help them.

That way, you won’t be just another business with a great marketing game plan but poor follow-through. Instead, you’ll grow into an industry authority that stands behind its word and wins new customers through reliable solutions instead of empty promises.

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